At it’s most basic there are two elements to legal services provision; intellect and process.
They are entwined, for now.
They are connected but not the same.
To release the value of intellect we need to properly organise the usefulness of process, (workflow is probably a better word).
Intellect for lawyers is their comfort zone. Workflow for most lawyers is not.
Intellect is human. Workflow increasingly technology driven.
The challenge is not technology, it is about behaviour and all, lawyers, law firms, vendors and law schools have a role in changing that.